1. The right to the full value for your money
2. The right to compensation for flight cancellation, delays, damaged/loss baggage and denied boarding for reasons other than technical, weather conditions, air traffic control restrictions, security risks and industrial disputes that affect the operation of the flight.
3. The right to book and confirm tickets with an airline of your choice.
4. The right to the provision of a conducive airport environment before, during, and after flights.
5. The right to seek redress for all irregularities during your flight.
6. The right to timely feedback in respect of matters/complaints lodged with service providers.
7. The right to be fully informed about flight status.
8. The right to be treated with respect and dignity irrespective of race or physical condition.
The coming into force of the Consumer Protection Regulations is to enlighten airline passengers on the Regulation of Nigerian Civil Aviation Authority (NCAA) promulgated for the protection of the rights of air travelers. The rights are drawn from Part 19 of “Nig. CARs 2012, Vol. II.”
All airlines, foreign and domestic, are subject to the provisions of the Regulations which prescribes minimum rights and duties of passengers and the obligations of airlines.
The Regulation shall apply on the occurrence of any of the following:
- No-show and Overbooking of flights
- Denied boarding against the will of a passenger (Involuntary)
- Delayed scheduled flights
- Cancelled scheduled flights
- Claims relating to delayed, damaged and lost baggage could be enforced under the provisions of the Montreal Convention 1999 which has been domesticated in the Civil Aviation Act 2006.
- See CONSUMER PROTECTION REGULATIONS
http://ncaa.gov.ng/directorates/consumer-protection/passengers-rights-and-responsibilities/
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